F.A.Q. - Frequently Asked Questions
Question MarkWho are the providers?
Procard International works with the largest professional networks with over 350,000 providers nationwide. The dental network is Aetna Dental Access ®. Coast to Coast Optical network is the largest optical network nationwide with more than 12,000 locations to choose from. The prescription drug card is part of the PBM Network that can be used through a mail order program or at most pharmacies nationwide.

What is my guarantee?

30 Day Guaranteed No Risk Refund. If for any reason, you are not completely satisfied with our products or services, you may cancel and get a full 100% guaranteed credit refund if your cancellation is postmarked within 30 days of your activation.

How much does a membership cost?
The regular rate for our membership is $26.95/month for your entire family. Associates of our company receive a discounted rate of $19.95/month. To add our Physician Plan will only cost you an additional $6 each month. Click here for more information on our pricing.

What Payment options does Procard International accept?
We have 2 methods of payment: 

1. Monthly or annual checking acct/Debit Card
2. Money Order (only on annual activations)


If a member decides to activate by money order, he/she can pay annually and receive almost 30% off, $249.

Please send in a money order to the following address:

Procard International
6709 West 119th Street #501 
Overland Park, KS 66209


Also, please make sure that you include your E-mail address, full name, full address so that when we receive it, we can get you started, right away! We will E-mail you upon receipt and provide you with all of the necessary instructions for getting you started.

Can I change providers?
Yes, when you use the plan, you can choose from any participating provider on any of the networks and change at any time. We work with private practice dentists who are members of the American Dental Association. Please feel free to call our office for any assistance in selecting a provider near your home and work.

How do I add the physician savings?  
You simply check the physician service box on the activation form. For just $6 per month, this will allow you to save an average of 10% to 30% at over 285,000 offices throughout the country, including family physicians and specialists.

How much do I save?
Your family can save 15% - 50%* on all of the available dental procedures, even orthodontics and cosmetic dentistry. The providers in your area can provide you with the savings on a specific procedure. The percentage is determined by the network the provider is affiliated with. When you contact the provider’s office to inquire about specific savings on any of the services, please be sure to ask for the name of the particular network. The individual providers are contracted directly with the networks themselves; therefore they will only recognize the name of the network they are affiliated with.
* Anticipated national average dental charges for the 2005 calendar year based on the comparison of provider negotiated fees to national average charges. Actual costs and savings vary by provider and geographical area.

Are there any restrictions? There are no restrictions at all. Because our benefits are not insurance, they are easy to use with no limits to the number of yearly visits, no deductibles or age limits, and all pre-existing do qualify with no waiting periods. You can use the services as much and as often as you like and discontinue at anytime with no restrictions.

Can I use the plan as a supplement with my insurance?
Yes, this can reduce your out of pocket expenses. The provider will maximize the savings for you. Each office has its own procedures, so you’ll want to make the arrangements prior to receiving the services. The optical and prescription cannot be used in conjunction with other plans you may already have, although feel free to compare which plan will provide you with the highest savings at the time of service.

How soon can I use the plan?
You can begin using the services once you receive your permanent membership card which will take approximately 20 business days.

Who can use the plan in my family?
The service can be used by your entire family. A membership includes two adults and any number of children less than 18 years of age.

Is the plan available everywhere?
With our new Aetna Dental Access ® network, our services are now available in every state.

Does Procard International make our private information available to other companies?
No, Procard International does not share any member information, for any reason, to any other entity not directly associated with our products and/or services.

How do I use the Local Discounts service?
As a member of LocalDiscounts.com, you can now receive preferred discounts at thousands and thousands of local businesses for FREE! The Local Discounts Logo is right on your Procard International membership card, making it easy to use and easy to carry with you. Get the latest and most up-to-date discounts 24 hours a day at: www.LocalDiscounts.com and start getting the most value for your shopping dollar for FREE!
 
How do I upgrade to LocalDiscounts Plus?
To activate this service – please email support@LocalDiscounts.com with your full name and member number if it available with your request. They can provide you with the information on how to receive this service.

What if I have a question about my membership?
That’s easy – for any questions you may email our support staff 24 hours a day, 365 days a year at: support@procardinternational.com for immediate assistance. You may also call directly, 816-356-1520, Monday – Friday, 8am – 12pm, noon, CST for assistance if you are a member of the plan.