Teladoc FAQ

What is Teladoc?
Founded in 2002, Teladoc is the first and largest provider of telehealth medical consultations in the United States, allowing over 3 million members 24/7/365 access to affordable medical care via phone and online video.

Who are the Teladoc doctors?
Teladoc doctors are U.S. board certified in Internal Medicine, Family Practice, Emergency Medicine, or Pediatrics. They average 15 years practice experience and are licensed in your state. Our doctors incorporate Teladoc into their day-to-day practice as a way to provide people with convenient, affordable access to quality medical care.

Does Teladoc replace my doctor?
No. Teladoc doctors do not replace your primary care physician. Teladoc should be used when you need immediate care for non-emergent medical issues. It is an affordable, more convenient alternative to urgent care and ER visits.

How do I set up my Teladoc account?
Setting up your account is a quick and easy process. Simply visit www.teladoc.com and click Set Up Account. Follow the online instructions.

How do I request a consultation to talk to a doctor?
Log in to your account at www.teladoc.com and click Request a Consult. Or you can call 1-800-Teladoc any time day or night.

How quickly can I talk to the doctor?
A doctor will call you back within 30 minutes, on average. If you miss the doctor’s call (whether you are away from the phone or you have anonymous call blocker on) you will be returned to the bottom of the waiting list. The consultation request is cancelled if you miss three calls.

Can I provide consultation information to my doctor?
Yes. You have access to your portable electronic medical record at anytime. Download a copy from your online Teladoc account or call 1-800-Teladoc and ask to have your medical record mailed or faxed to you.

A national network of U.S. board-certified physicians providing consultations 24 hours a day. Physicians use medical records, telephone consultations and online video consultations  to diagnose, recommend treatment and write short-term prescriptions, when appropriate.

TELADOC™

800-835-2362

BENEFIT HIGHLIGHTS

• Physicians who diagnose medical problems and prescribe short-term medication when appropriate using a cross coverage consult
• If medicine is needed a prescription is phoned into your local pharmacy
• All state licensed physicians specialize in cross coverage consults. They are primary care physicians, internists and urgent care physicians
• Doctors available 24 hours a day, 365 days a year
• Speak to a doctor quickly in most cases in less than an hour, but always within 3 hours guaranteed
• Doctor reviews your electronic health record prior to each consultation to aid diagnosis
• Fast, cost effective medical attention that saves both time and money
• You have already paid the membership access fee for this service. PLEASE REGISTER NOW!

HOW TO REGISTER

• Required: There is no fee to register on line. There is a one-time registration fee of $12 per member if registering over the phone prior to your first consultation will be charged.
• Required: Credit Card, Debit Card or ACH
• Optional: The name and telephone number of your pharmacy (if you do not have this information handy, there is a search tool on the registration page to help you locate a CVS location nearest you.)

REGISTRATION (Mandatory)

Follow the steps below to register with Teladoc™.

1.     Go to www.Teladoc.com and click Set Up Account.

2.     Enter your legal first name, last name, date of birth and the company code. The company code is the group number listed on the front of your membership card. Note: You may also be asked to enter in your member ID in a future prompt so please keep your card available. After all have been entered, click Set Up Account Now.

3.     Complete all required fields on the Account Set Up page. Under Login Information you may keep your generated username/member ID or you may change it now. *Please contact the Member Services number on your membership card if you experience login issues.

4.     After you read the Terms and Conditions and Privacy Policy, signify your acceptance by entering your eSignature and then click Submit.

What's Next? Medical History Disclosure: Each Teladoc™ member must complete a Medical History Disclosure prior to requesting their first consultation. This is a separate step from registering your account and is similar to the paperwork you complete on your first visit to a doctor. You may complete your Medical History Disclosure online for FREE. If you do not have Internet access, call 800-835-2362 and a representative will take your medical history over the telephone. There is a $12 charge associated with this option and a credit card payment is required during the call.

To complete your Medical History Disclosure online:

1. Logon to http://www.teladoc.com.
2. Click on Login/Register in the upper right hand corner of the website page.
3. Enter the username and password you created during registration.
4. Complete the Medical History Disclosure.
5. Complete the steps above for each participating family member.

When you need a medical consult, go online to request a consult or call 800-835-2362.

Teladoc™ is not associated with any doctor network included in your benefits package nor do they have access to network information. For that info, call the Member Services number on your membership card.

Disclaimers

©2013 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission.
Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.

TELADOC™

Teladoc provee acceso 24/7/365 a una red nacional de médicos certificados por la asociación médica, la cual puede resolver muchos de sus problemas médicos por teléfono o por consultas de video por internet. Es cuidado de salud de calidad, cuando se necesita y donde se necesita, por un precio que se puede pagar. Los médicos de Teladoc pueden diagnosticar, tratar, y recetar medicinas, cuando sea necesario, para problemas médicos incluyendo el resfriado y la gripe, alergias, bronquitis, sinusitis, infecciones del tracto urinario, condiciones respiratorias, conjuntivitis, infecciones de la oreja, y más. 

Beneficios de Teladoc

• Acceso 24/7/365 a un médico por internet o por teléfono.
• Tratamiento rápido. Los médicos de Teladoc contestan dentro de 22 minutos en promedio.
• Hable con un médico de Teladoc desde cualquier lugar: el hogar, el trabajo, o mientras viajando.
• Ahorre dinero por evitar visitas caras a la sala de emergencia o sala de urgencia.

Llame a Teladoc:

• Cuando necesite cuidado ahora.
• Cuando considere ir a la sala de emergencia o de urgencia para un problema que no es de emergencia.
• Cuando esté en vacaciones, en un viaje de negocios, o lejos del hogar.
• Para volver a surtir una receta a corto plazo.

Teladoc trata condiciones médicas como:

• Resfriado y Gripe.
• Bronquitis.
• Condiciones respiratorias.
• Sinusitis.
• Alergias.
• Infecciones del tracto urinario.
• Cuidado pediátrico.
• Hiedra Venenosa.
• Conjuntivitis.

Avisos Legales

^© 2013 Teladoc, Inc. Todos los derechos reservados. Teladoc y el logo de Teladoc son marcas registradas de Teladoc, Inc. y no puede ser usados sin permisión.
Teladoc no reemplaza el médico general.  Teladoc no garantiza que se le dará una receta médica. Teladoc opera sujeto a las regulaciones estatales y puede ser no disponible en algunos estados.  Teladoc no receta sustancias controladas por la DEA, las drogas que no son terapéuticas, ni otras drogas que pueden ser nocivos por abuso potencial.  Los médicos de Teladoc se reservan el derecho de negar cuidado por abuso potencial de los servicios.   Las consultas telefónicas de Teladoc son disponibles las 24 horas, los 7 días de la semana mientras las consultas de video son disponibles entre 7 a.m. y 9 p.m., los 7 días de la semana.

The phone rings at 3 a.m. It is a state licensed physician from Teladoc returning your call. The 24/7 company has a national network to diagnose routine, non-emergency individual medical problems, recommend treatment and prescribe short-term medication (when appropriate). For more on how this valuable service can work for you, click here.

TELADOC

Teladoc provides 24/7/365 access to a national network of U.S. board-certified doctors who can resolve many of your medical issues via phone or online video consultations. It's quality healthcare, when and where you need it, at a price you can afford. Teladoc doctors can diagnose, treat and prescribe medication, when necessary, for medical issues including cold and flu symptoms, allergies, bronchitis, sinus problems, urinary tract infection, respiratory infection, pink eye, ear infection and more!

Teladoc Benefits

• 24/7/365 access to a doctor online or by phone.
• Fast treatment. Teladoc doctors respond within 22 minutes, on average.
• Talk to a Teladoc doctor from anywhere: at home, work, or while traveling.
• Save money by avoiding expensive urgent care or ER visits.

Call Teladoc:

• When you need care now.
• If you’re considering the ER or urgent care center for non-emergency issues.
• On vacation, on a business trip, or away from home.
• For short-term prescription refills.

Teladoc treats conditions like:

• Cold and flu.
• Bronchitis.
• Respiratory infection.
• Sinus problems.
• Allergies.
• Urinary tract infection.
• Pediatric care.
• Poison ivy.
• Pink eye.

Complete your medical history online for free or have a Teladoc representative complete your medical history over the telephone for a one-time $12.00 fee.

Disclaimers

^©2013 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission.
Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.