F.A.Q. - Frequently Asked Questions
Question MarkWho are the providers?
Procard International works with some of the largest professional networks including over 350,000 providers nationwide. The dental network is Aetna Dental Access®, which includes more than 92,500** locations to choose from.

What is my guarantee?

30 Day Guaranteed No Risk Refund. If for any reason, you are not completely satisfied with our products or services, you may cancel and get a full 100% guaranteed credit refund if your cancellation is postmarked within 30 days of your activation.

How much does a services cost?
The regular rate for our services are $26.95/month for your entire family. Associates of our company receive a discounted rate of $19.95/month. To add our Physician Plan will only cost you an additional $6 each month. Click here for more information on our pricing.

What Payment options does Procard International accept?
We have methods of payment: 

Monthly checking acct and Debit Card

Can I change providers?
Yes, when you use the plan, you can choose from any participating provider on any of the networks and change at any time. We work with private practice dentists who are PCI card holders of the American Dental Association. Please feel complimentary to call our office for any assistance in selecting a provider near your home and work.

How do I add the physician savings?  
You simply check the physician service box on the activation form. For just $6 per month, this will allow you to save an average of 10% to 30% at over 285,000 offices throughout the country, including family physicians and specialists.

How much do I save?
Your family can save 15% - 50%* on all of the available dental procedures, even orthodontics and cosmetic dentistry. The providers in your area can provide you with the savings on a specific procedure. The percentage is determined by the network the provider is affiliated with. When you contact the provider’s office to inquire about specific savings on any of the services, please be sure to ask for the name of the particular network. The individual providers are contracted directly with the networks themselves; therefore they will only recognize the name of the network they are affiliated with.
* Actual costs and savings vary by provider, service and geographical area.

Are there any restrictions? There are no restrictions at all. Because our benefits are not insurance, they are easy to use with no limits to the number of yearly visits, no deductibles or age limits, and all pre-existing do qualify with no waiting periods. You can use the services as much and as often as you like and discontinue at anytime with no restrictions.

Can I use the plan as a supplement with my insurance?
Yes, this can reduce your out of pocket expenses. The provider will maximize the savings for you. Each office has its own procedures, so you’ll want to make the arrangements prior to receiving the services. The optical and prescription cannot be used in conjunction with other plans you may already have, although feel complimentary to compare which plan will provide you with the highest savings at the time of service.

How soon can I use the plan?
You can begin using the services once you receive your permanent services card which will take approximately 20 business days.

Who can use the plan in my family?
The service can be used by your immediate family. A services includes two adults and any number of children less than 18 years of age.

Is the plan available everywhere?
With our new Aetna Dental Access® network, our services are now available in every state except FL, KS, UT, VT and WA.

Does Procard International make our private information available to other companies?
No, Procard International does not share any PCI card holders information, for any reason, to any other entity not directly associated with our products and/or services.

What if I have a question about my services?
That’s easy – for any questions you may email our support staff 24 hours a day, 365 days a year at: support@procardinternational.com for immediate assistance. You may also call directly, 1-800-630-0322, Monday – Friday, 8am – 12pm, noon, CST for assistance if you are a PCI card holders of the plan.

The discount program provides access to the Aetna Dental Access® network. This network is administered by Aetna Life Insurance Company (ALIC). Neither ALIC nor any of its affiliates offers or administers the discount program. Neither ALIC nor any of its affiliates is an affiliate, agent, representative or employee of the discount program. Dental providers are independent contractors and not employees or agents of ALIC or its affiliates. ALIC does not provide dental care or treatment and is not responsible for outcomes.